Sweet Lime merch

Returns

This covers the Sweet Lime cap, which is the only thing we sell from this site.

If you change your mind

Send it back within 14 days of it arriving and we’ll refund the $59.95.

It has to come back unworn and in its original condition. Try it on the way you would in a shop, but if it comes back marked, worn or damaged we won’t be able to refund it.

Return postage on a change of mind is yours to cover. Once the cap is back with us and it’s as it left, the refund goes to your original payment method within a few business days.

If something is wrong with it

If the cap turns up faulty, damaged in transit, or it isn’t what you ordered, that one is on us. Get in touch with a photo and we’ll replace it or refund you in full, and we’ll cover the postage both ways.

None of this limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to start a return

Get in touch through our contact page and tell us your order number and whether you’d like a refund or a replacement. We’ll come back to you within two business days with where to send it.

Don’t post anything back before you’ve heard from us, or we may not be able to match it to your order.